From March 17 to April 6, 2017, the Orléans Health Hub coordination team organized an online survey to obtain the opinion of future Hub users on a variety of topics such as appointment scheduling and follow-up reminders, parking, or videoconference consultations.
In total, 476 residents of Orléans responded to the survey, 29% in French and 71% in English.
The results of this survey are of great importance and are now guiding the Health Hub coordination team. For example:
|People said that they would like…||The Health Hub Team is listening!|
|… free parking.||We continue to plan for free and convenient parking, and for sufficient number of spaces.|
|… a convenient drop-off area.||The entrance of the Health Hub should meet all these demands by being covered, with places to sit, help available for non-mobile patients if necessary, and short-term parking.|
|… give their personal information only once, at the time of registration.||We work to ensure that visitor data is shared in a protected manner among all participating partners; visitors should be able to complete their file in person or online.|
|… more options in making appointments.||We plan for some programs to be open in the evenings and on weekends; visitors should be able to make their appointments and receive reminders by phone, text message, email or online.|
|… able to meet several specialists in one visit.||The Health Hub will house several care services and our objective is that the client can meet several specialists during the same visit.|
|… the least possible wait times.||We plan that access to our services will be fast. The visitor should know his or her waiting time.|
|… a pleasant environment.||In addition to the reception and waiting areas in each program, the Health Hub will include an outdoor garden, a café and a pleasant reception area. Wireless Internet access (wi-fi) should be free of charge throughout the building.|