FAQs

1What services will be available at the Health Hub?
A range of community services including counselling, day programs, home support and specialized services such as mental health, dermatology, orthopaedics, pediatrics, psychiatry, geriatrics, diagnostic imaging and rehabilitation, among others, will be available at the Health Hub.
2When will I be able to put my name down for a family physician at the Health Hub?
All family physicians in the region will be able to refer their patients to the Health Hub so that they can take advantage of community and specialized services. However, at the moment and at this stage in the development of the project, services offered by a family health team are not being planned for the Health Hub. Clients who do not have a family doctor should refer to the Health Care Connect program.
3Will Orléans residents have access to an Emergency Room in their community?
Residents can be referred to other service providers in the area such as emergency care available in Orléans, family physicians, or Hôpital Montfort depending on the person’s needs. At the moment and at this stage in the development of the project, emergency healthcare services are not being planned for the Health Hub.
4Will there be a birthing unit at the Hub?
We are not planning to have a birthing unit at the Hub. There are excellent birthing units at Montfort and on Walkley Road, as well as other birthing units across the city.
5Will there be a parking garage? Why not consider building a larger indoor parking facility now to avoid construction later?
Parking will be on one level, outdoors, with a canopy area for drop-offs. The Hub is only a one-story environment and the parking facilities should match this environment and the needs.
6What will the Hub be named? Could it possibly be named after Dr. Major, a very important figure for Orléans?
As of now, it is called the Orléans Health Hub. We are not at the naming stage yet.
7The Health Hub project was announced several years ago. Why did it take so long to become a reality?
Since receiving the government’s support in 2011, the Orléans Health Hub project has greatly progressed, along with our vision. The project is progressing in collaboration with the government and several partners while respecting the ministry’s processes. Our focus is now on planning a new model of care that will integrate community and specialized healthcare (some of which are traditionally offered in hospitals) that are interconnected. This way, the Orléans Health Hub will be better suited to meet the population’s growing healthcare needs in Ottawa East.